Once your order has been shipped, you can easily track its status through our website. Simply click on the “Where is my order?” button available on our sales page.

You will be prompted to enter your tracking number, which was provided to you after your order was dispatched. After entering the tracking number, you will be able to view real-time updates about your shipment, including its current location and estimated delivery status.

If you have any issues locating your tracking number or need further assistance, feel free to contact our support team.

Shipping times typically range between 7–14 business days, depending on your location and the shipping provider.

For more specific delivery estimates, you can check the detailed information available on the product page before placing your order.

Please note that occasional delays may occur due to customs processing or high demand periods.

Yes, we offer a 30-day return policy from the date you receive your order. To be eligible for a return, items must be unused, in their original condition, with tags and original packaging, along with proof of purchase.

To start a return, simply contact our support team at support@vivigoshop.com. Once your request is approved, we will provide detailed instructions on how to proceed.

If you wish to exchange an item, the quickest way is to return your original product and place a new order after your return is accepted.

Please note that certain items such as personal care products, custom items, perishable goods, sale items, and gift cards are non-returnable.

For customers in the European Union, you also have the right to cancel or return your order within 14 days, in accordance with local regulations.