FREQUENTLY ASKED QUESTIONS

HOW LONG DOES SHIPPING TAKE?

Each order is carefully prepared before shipment. Delivery times vary by destination, and the estimated delivery date will be shown during checkout. Once your order ships, you’ll receive a tracking email.

HOW DO I CHOOSE THE RIGHT SIZE?

Please check the size guide on the product page before ordering. For a more relaxed fit, consider choosing one size larger than your usual size.

HOW ARE VIVIGO PRODUCTS MADE?

Vivigo pieces are produced with carefully selected materials and printed specifically for each order. This approach helps us avoid unnecessary production while maintaining consistent quality.

CAN I RETURN OR EXCHANGE MY ORDER?

Return eligibility depends on the condition of the item and the reason for the request. Please review our Return Policy for full details or contact us if you need assistance.

CAN I TRACK MY ORDER?

Yes. Once your order has been shipped, you’ll receive a confirmation email containing your tracking number and a link to follow its progress.

CAN I CHANGE OR CANCEL MY ORDER?

Because our products are made to order, changes or cancellations are only possible before production begins. Please contact us as soon as possible after placing your order, and we’ll do our best to help.