RETURN POLICY
Made-to-Order Products
All of our products are made to order specifically for each customer. Because of this, we do not accept returns or exchanges due to a change of mind, personal preference, or selecting the wrong size or color.
Please review the product description, color options, and size guide carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
Email us at support@vivigoshop.com and include:
- Your order number
- A description of the issue
- Clear photographs showing the product and the problem
After reviewing your request, we may offer a free replacement or a refund to the original payment method.
Please do not return an item unless we provide return instructions. In most approved cases involving damaged or defective products, returning the original item will not be required.
Size and Fit Issues
We do not offer returns or exchanges when the customer selects the wrong size.
Each product page includes sizing information to help you choose the most suitable option. Please review the size guide before completing your purchase.
If you receive a size different from the one shown in your order confirmation, contact us within 30 days of delivery with photographs of the item and its size label.
Order Changes and Cancellations
Orders may enter production shortly after they are placed. Contact us immediately if you need to request a change or cancellation.
We will try to help, but changes and cancellations are not guaranteed once production has started.
Unauthorized Returns
Do not send products back to the address shown on the shipping label or directly to the manufacturer without contacting us first.
Unauthorized returns may not be accepted, refunded, or returned to the sender.
Refunds
If a refund is approved, it will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Contact Us
For questions regarding damaged, defective, or incorrect products, contact us at:
This policy does not limit any rights provided to customers under applicable consumer protection laws.